Returns
We offer a 30-day return window from the date you receive your order. Items must be unused, unworn, with all tags attached, and in their original packaging.
This is in addition to your statutory right to cancel an order within 14 days without giving a reason, under UK/EU consumer protection law.
How to start a return
- Email us at mervan41@hotmail.nl with your order number and reason for return.
- We will confirm the return and provide the return address.
- Send the item back; you are responsible for return shipping costs unless the item is faulty or incorrect.
Damaged or incorrect items
If your item arrives damaged or is not what you ordered, contact us within 48 hours of delivery with photos. We will cover the cost of return shipping and send a replacement or full refund.
Refunds
Once we receive and inspect your return, refunds are processed to your original payment method within 10 business days.
Exchanges
We're happy to exchange items for a different size or colour, subject to availability.